Replacement Conditions and Timeframe:

Upon receiving the goods, kindly examine the product for inspection. Customers have the right to request a replacement under the following circumstances:

  • Product is damaged during shipping. 
  • Customer receives the wrong product.
  • Quality issues with the product, such as thawing or spoilage. 
  • Replacement requests must be submitted within 2 days of receiving the goods.

Maintain Product Integrity:

To qualify for a replacement, customers must maintain the integrity of the product’s original packaging, ensure the product seal has not been opened, and the product must be in its original frozen state.

Replacement:

An equivalent product of the same value will be provided.

Disclaimer:

Replacements will not be accepted under the following circumstances:

  • Quality issues due to improper storage or use by the customer.
  • Replacement requested beyond the specified replacement period.

Clear Contact Information:

Customers can contact us through the following channels:
Email: info@captaink9.ca
Customer Service Hotline: (416) 293 6686

Legal Compliance:

This replacement policy complies with relevant Canadian regulations and reserves the right to be modified within the legally permissible scope.