Return Policy

At Captain K9, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility Criteria

To be eligible for a return, please ensure that:

  • The item is unused, unopened, and in its original condition.
  • The return request is made within 7 days of the purchase date.
  • You have proof of purchase (receipt or order confirmation).

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., opened food products).
  • Products that have been used or damaged after delivery.
  • Items without original packaging or tags.

Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at [contact information] to request a return authorization.
  2. Pack Your Item: Safely pack the item in its original packaging, along with the proof of purchase.
  3. Ship Your Item: Ship the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to the original method of payment within [number] days.

Exchanges

We do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our return policy, please contact us at (416) 293 6686.

You can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original packaging. Services purchases made online must be returned in stores. NOTE: We do not accept returns or exchanges on raw food.